Refund policy
Returns & Refund Policy
Last updated: June 2026
🛡️ We offer a 90-day satisfaction guarantee. If you are not completely satisfied with your purchase, we will provide a full refund — no questions asked.
Our 90-Day Guarantee
At Heliva Hair, we stand behind our products. You have 90 days from the date of delivery to try the Heliva Brush and decide if it's right for you. If for any reason you are not satisfied, simply contact us and we will arrange a full refund.
How to Request a Return
- Contact us at support@heliva.it within 90 days of receiving your order
- Include your order number and reason for return (optional)
- We will send you return instructions within 24-48 business hours
- Ship the item back to the address provided
- Once we receive and inspect the item, your refund will be processed within 5-7 business days
Refund Conditions
- The product must be returned within 90 days of delivery
- The product should be in reasonable condition (normal use is acceptable)
- Original packaging is preferred but not required
- Refunds are issued to the original payment method
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@heliva.it with photos of the damage. We will send a replacement at no cost or issue a full refund, whichever you prefer.
Refund Processing Time
| Payment Method | Refund Time |
|---|---|
| Credit/Debit Card | 5-10 business days |
| PayPal | 3-5 business days |
| iDEAL | 3-5 business days |
| Bancontact | 3-5 business days |