Terms and Conditions
Terms and Conditions
Heliva Hair Last updated: May 18, 2026
1. Introduction
Welcome to Heliva Hair. By accessing or using our website heliva.it and purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
Legal Entity: Heliva Hair Registered Office: Italy Contact: support@heliva.it
If you do not agree with any part of these terms, please do not use our website or purchase our products.
2. Products
2.1 Product Descriptions We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual colors or appearance of our products.
2.2 Availability All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
2.3 Medical Disclaimer Our products are intended for cosmetic and general wellness purposes only. They are not intended to diagnose, treat, cure, or prevent any medical condition. Results may vary. Consult your doctor before use if you have a medical condition, are pregnant, or are breastfeeding.
Individual results may vary. The testimonials and before/after images shown on our website reflect individual experiences and are not guaranteed results.
3. Pricing and Payment
3.1 Prices All prices are displayed in Euros (€) and include VAT where applicable. We reserve the right to change prices at any time without notice.
3.2 Payment Methods We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Scalapay (Buy Now, Pay Later)
- Apple Pay / Google Pay
3.3 Payment Security All transactions are processed through secure, encrypted payment gateways. We do not store your payment card details.
3.4 Order Confirmation Upon successful payment, you will receive an order confirmation email. This email confirms receipt of your order but does not constitute acceptance of your order. We reserve the right to cancel any order for any reason.
4. Shipping and Delivery
4.1 Processing Time Orders are typically processed within 1-3 business days.
4.2 Delivery Times
- Italy: 2-5 business days
- European Union: 3-7 business days
- International: 7-21 business days
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by customs, postal services, or other factors beyond our control.
4.3 Shipping Costs Shipping costs are displayed at checkout. Free shipping may be available on qualifying orders as indicated on our website.
4.4 Risk of Loss Risk of loss and title for products pass to you upon delivery to the carrier.
5. Returns and Refunds
5.1 30-Day Money-Back Guarantee We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your product for any reason, you may return it within 30 days of delivery for a full refund.
5.2 Return Conditions To be eligible for a return:
- The item must be returned within 30 days of delivery
- The item must be in its original packaging
- You must contact us at support@heliva.it before returning any item
5.3 Return Process
- Contact us at support@heliva.it with your order number
- We will provide return instructions
- Ship the item back to the address provided
- Upon receipt and inspection, we will process your refund
5.4 Refund Processing Refunds are processed within 5-10 business days of receiving the returned item. Refunds are issued to the original payment method.
5.5 Non-Refundable Items The following are not eligible for returns:
- Items returned after 30 days
- Items showing signs of misuse or damage caused by the customer
- Digital products (PDF guides, e-books)
5.6 EU Consumer Rights If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason (cooling-off period), in accordance with EU Directive 2011/83/EU.
6. Warranty
6.1 Product Warranty Our products come with a limited warranty against manufacturing defects. This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse or accidents
- Damage caused by failure to follow product instructions
6.2 Warranty Claims To make a warranty claim, contact us at support@heliva.it with your order number and a description of the defect.
7. Intellectual Property
7.1 Our Content All content on our website, including but not limited to text, images, logos, graphics, and product descriptions, is the property of Heliva Hair and is protected by applicable intellectual property laws.
7.2 Restrictions You may not:
- Copy, reproduce, or distribute our content without written permission
- Use our brand name, logo, or trademarks without authorization
- Create derivative works based on our content
8. User Conduct
By using our website, you agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Submit false or misleading information
- Engage in any activity that disrupts or interferes with our services
- Use automated tools to scrape or collect data from our website
9. Limitation of Liability
To the maximum extent permitted by applicable law, Heliva Hair shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of profits or revenue
- Loss of data
- Any damages arising from your use or inability to use our products or website
Our total liability to you for any claim arising from your purchase shall not exceed the amount you paid for the product in question.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
10. Indemnification
You agree to indemnify and hold harmless Heliva Hair, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or violation of these Terms and Conditions.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites and encourage you to review their terms and conditions.
12. Governing Law and Dispute Resolution
12.1 Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of Italy, without regard to its conflict of law provisions.
12.2 EU Consumers If you are a consumer in the European Union, you also benefit from the mandatory provisions of the law of the country in which you reside.
12.3 Dispute Resolution We encourage you to contact us first at support@heliva.it to resolve any disputes informally.
For EU consumers, the European Commission provides an Online Dispute Resolution platform: 🌐 https://ec.europa.eu/consumers/odr
12.4 Jurisdiction Any disputes not resolved informally shall be subject to the exclusive jurisdiction of the courts of Italy.
13. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.
14. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Heliva Hair regarding your use of our website and purchase of our products.
16. Contact Us
For any questions regarding these Terms and Conditions:
Heliva Hair 📧 support@heliva.it 🌐 helivahair.com📍 Italy
These Terms and Conditions were last updated on May 18, 2026.