Privacy Policy

Heliva Hair Last updated: May 18, 2026

1. Introduction

Welcome to Heliva Hair ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website heliva.it and make purchases from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Legal Entity: Heliva Hair Registered Office: Italy Contact: support@heliva.it

2. Information We Collect

We collect information you provide directly to us, including:

Personal Identification Information

• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely — we do not store card details)

Automatically Collected Information

• IP address
• Browser type and version
• Pages visited and time spent
• Device information
• Cookies and tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your customer service requests
• Send promotional communications (only with your consent)
• Improve our website and products
• Comply with legal obligations
• Prevent fraud and ensure security

4. Legal Basis for Processing (GDPR)

For users in the European Union and European Economic Area, we process your personal data under the following legal bases:

• Contract performance — to process your orders and deliver products
• Legitimate interests — to improve our services and prevent fraud
• Legal obligation — to comply with applicable laws
• Consent — for marketing communications, which you may withdraw at any time

5. Cookies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies — necessary for the website to function
• Analytics cookies — to understand how visitors use our site
• Marketing cookies — to deliver relevant advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Shipping partners — to deliver your orders (e.g., DHL, Poste Italiane, DPD)
• Payment processors — to process transactions securely (e.g., Stripe, PayPal, Scalapay)
• Email marketing platforms — to send communications (e.g., Klaviyo)
• Analytics providers — to analyze website performance (e.g., Google Analytics)
• Legal authorities — when required by law

All third-party partners are contractually obligated to protect your data and use it only for specified purposes.

7. International Data Transfers

As we operate internationally, your information may be transferred to and processed in countries outside your country of residence, including countries outside the European Economic Area. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations (typically 10 years for tax and accounting records under Italian law)
• Resolve disputes and enforce our agreements

When data is no longer needed, we securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

For EU/EEA residents (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with your national data protection authority

For UK residents: Similar rights apply under the UK GDPR.

For California residents (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination

To exercise any of these rights, please contact us at support@heliva.it. We will respond within 30 days.

10. Children's Privacy

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at support@heliva.it.

11. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, secure payment processing, and access controls.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

13. Marketing Communications

If you have opted in to receive marketing emails, you may unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at support@heliva.it

We will process your request within 10 business days.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page with an updated date
• Sending an email notification (for material changes)

Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Heliva Hair 📧 support@heliva.it 🌐 helivahair.com 📍 Italy

For EU residents, you also have the right to lodge a complaint with the Italian Data Protection Authority: Garante per la protezione dei dati personali 🌐 www.garanteprivacy.it

This Privacy Policy was last updated on May 18, 2026.